diff --git a/docs/faq/ProAccounts.markdown b/docs/faq/ProAccounts.markdown deleted file mode 100644 index 711f12c..0000000 --- a/docs/faq/ProAccounts.markdown +++ /dev/null @@ -1,47 +0,0 @@ -Pro Accounts -=========================== - -## I've heard that Pro accounts are no longer being offered. What does that mean for me? -As of 25 October 2013, new Unlimited Pro accounts are no longer available for purchase. Current Pro accounts will continue to be honored and renewed at the same $29.99 per year rate. - -## What did Trovebox Pro account holders receive? -Pro account holders receive: - -* Unlimited photo uploads (Compare to 100 photos/month for free users) -* Import your photos from Flickr, Facebook, and Instagram. Picasa and Smugmug are coming soon. -* Switch where you store your photos as many times as you wish -* Give multiple users access on your account without giving them your password -* Top level domain support at yourdomain.com - -These features are now available with our current plans. - -## Do you store users' credit card info? -No, we don't. Your credit card info doesn't go through our servers at all, instead traveling securely from your server to our payment processor's. - -## Do I have to renew manually every year? -Nope. We'll alert you when your Pro account is going to renew. - -## What happens if my Pro subscription ends? -Don't panic! Nothing has been deleted. You resume using a free account, though you're now subject to the free account limitations. You can still access all your photos. You can also choose to upgrade to one of your new plans. - -## What can collaborators do with my account? -Collaborators can add photos, edit photos, delete photos--just about anything you can do except delete your account. When you add a collaborator, we send them an email prompting them to set a password. - -## How do I add a top level domain? -Adding a top level domain to your Trovebox site is currently all manual on our end, so there are two steps to take. First, email support@trovebox.com with the domain or subdomain you'd like to add to your Trovebox site. - -After we've replied and confirmed that we've set up your domain, you'll need to create a CNAME record for your domain. This is a type of DNS resource record, so consult your domain registrar's documentation on where to set it. DNS settings are a good place to start. Enter the following where prompted: - -* Name: your subdomain -* Type: CNAME -* Data (or Alias): yourusername.trovebox.com. - -It'll take up to 24 hours for your changes to take effect. - -## How do I add Twitter cards for my domain? -Twitter cards are added per domain over at Twitter. You can apply for them separately for your own domain there. - -## Can I use a custom domain for my Trovebox thumbnails? -Yes. If you're already using a subdomain on your Trovebox site, you should use a different one for your images so one subdomain doesn't map to two places. - -The easiest way to use a domain for your thumbnails is to store your photos in an Amazon S3 bucket named after your subdomain--that is, your.subdomain.com. Then add a CNAME record pointing your.subdomain.com to your.subdomain.com.s3.amazonaws.com. Once you've done this email us at support@trovebox.com and we can update the record on our side. diff --git a/docs/faq/plans.markdown b/docs/faq/plans.markdown deleted file mode 100644 index 1eec5b6..0000000 --- a/docs/faq/plans.markdown +++ /dev/null @@ -1,41 +0,0 @@ -# Trovebox Plans - -## What plans are available? - -We offer a variety of plans for organizations of different sizes. You can view them on our Plans page. - -## Is a trial available? - -Yes, each plan comes with a 14-day free trial. - -## Do I have to select a plan when I sign up? - -Yes. When you sign up we’ll ask you to select a plan to trial. - -## Do I need to enter a credit card to use the free trial? - -No. After your trial ends we’ll ask you for your credit card info so you can continue using Trovebox. - -## How do I cancel my free trial? - -Email us at support@trovebox.com and we’ll make sure your trial gets cancelled. - -## What happens if I don’t continue to use Trovebox after the free trial? - -Your Trovebox site will become read-only, so you won’t be able to upload or edit content. - -## What happens if I run out of storage? - -You won’t be able to upload any other content until you upgrade your plan or delete content. - -## How do I change my plan? - -Email us at support@trovebox.com and let us know what plan you’d like to change to, and we’ll - -## I need help selecting a plan. Can you help? - -Sure. Email us at support@trovebox.com and we’ll talk with you through your needs. - -## My business’s photo needs go far beyond what your plans currently provide. Can we make a customized plan? - -Absolutely. Email us at support@trovebox.com and we’ll talk.