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Sujin/Sushi 2014-01-16 16:19:02 -05:00
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docs/faq/Plans.markdown
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# Trovebox Plans # Trovebox Plans
## What plans are available?
We offer a variety of plans for organizations of different sizes. You can view them on <a href="https://trovebox.com/plans">our Plans page</a>.
## Is a trial available? ## Is a trial available?
Yes, each plan comes with a 14-day free trial. Yes, each plan comes with a 14-day free trial.
## Do I have to select a plan when I sign up?
Yes. When you sign up we’ll ask you to select a plan to trial.
## Do I need to enter a credit card to use the free trial? ## Do I need to enter a credit card to use the free trial?
No. After your trial ends we’ll ask you for your credit card info so you can continue using Trovebox. No. After your trial ends we’ll ask you for your credit card info so you can continue using Trovebox.
## Do you store users' credit card info? ## Do you store users' credit card info?
No, we don't. Your credit card info doesn't go through our servers at all, instead traveling securely from your server to our payment processor's. No, we don't. Your credit card info doesn't go through our servers at all, instead traveling securely from your server to our payment processor's.
## Do I have to renew manually every year? ## Do I have to renew manually?
Nope. We'll alert you when your subscription is going to renew. Nope. We'll alert you when your subscription is going to renew.
## What happens if my plan ends? ## What happens if my plan ends?
Don't panic! Nothing has been deleted. You can still access all your photos. You can also choose to resume using your current plan again. Don't panic! Nothing has been deleted. You can still access all your photos. You can also choose to resume using your current plan again.
## How do I cancel my free trial? ## How do I cancel after my free trial?
Email us at <a href="mailto:support@trovebox.com">support@trovebox.com</a> and we’ll make sure your trial gets cancelled. Email us at <a href="mailto:support@trovebox.com">support@trovebox.com</a> and we’ll make sure your trial gets cancelled.
## What happens if I don’t continue to use Trovebox after the free trial? ## What happens if I don’t continue to use Trovebox after the free trial?
Your Trovebox site will become read-only, so you won’t be able to upload or edit content. Your Trovebox site will become read-only, so you won’t be able to upload or edit content.
## What happens if I run out of storage? ## What happens if I run out of storage?
You won’t be able to upload any other content until you upgrade your plan or delete content. You'll need to upgrade your plan or delete content before uploading more photos.
## How do I change my plan? ## How do I change my plan?
Email us at <a href="mailto:support@trovebox.com">support@trovebox.com</a> and let us know what plan you’d like to change to, and we’ll Visit <a href="https://trovebox.com/me">your subscription page and click <em>Change</em> next to your plan info. You can change your plan to one of our other available plans.
## I need help selecting a plan. Can you help? ## I need help selecting a plan. Can you help?
Sure. Email us at <a href="mailto:support@trovebox.com">support@trovebox.com</a> and we’ll talk with you through your needs. Sure. Email us at <a href="mailto:support@trovebox.com">support@trovebox.com</a> and we’ll talk with you through your needs.